Shipping cost:
Freight charges are NOT included in the prices appeared in this website, but they will be fixed at the moment of confirming your order.

Attempting to delivery address and conditions, orders are shipped via:

We do not process orders to PO boxes.

Date of delivery:
Our current quality commitment contemplates that all the orders confirmed on the day, must be sent before the following 15 working days. We consider a confirmed order those whose payment method is Paypal, or in the case of payments by bank transfer, those that had been checked. In the event of a tear on stock is produced for any reason, our customer service department will communicate you any delay, and the opportunity to cancell or change the order will be given.

Once the order is sent to the customer, the real time of the delivery will be adhered to the packing service fixed conditions, and depending on the destination, it will be between 4 and 10 days.

Claims for orders not delivered:
Once the buyer has been informed by email that his order has been sent and if he doesn´t receive the product within the delivery time previously arranged, the customer may contact us by email to sales@swimmingpool-cleaners.com and inquire about the reason of the delay.

Returns:
According to the current legislation, we offer you a satisfaction guarantee by which you might return your order if you are not satisfied on the 7 working days following the reception date.

In case of returning, the shipping costs will not be refunded. Moreover, the collecting expenses will be paid by the client.

In order to make a refund, the product must be kept in perfect conditions, in the original package which must include the manuals, accessories or promoting gifts included in each case. Once the merchandise is received in our warehouse, and after prior checking, we will refund the amount according to the form of payment used by the client.

In any case, returning of damaged products or mistaken deliveries will be accepted and swimmingpool-cleaners.com will be responsible for the shipping costs under the condition that the client informs the company within the next 7 days following the reception of the product.

For any claim, it will be necessary to provide the invoice.

In all cases, before to return, contact us by email to sales@swimmingpool-cleaners.com in order to authorize it.

Returns must be sent to our stores at:

Évitrum Network S.L.
Avda. Conde Torrefiel, 4
46870, Ontinyent
Valencia (Spain)